LKR
Frequently Asked Questions
Our products are available at leading retail outlets and through our website at www.liccstore.com
LiCC Jeans’ sizes start from 26 to 36 and other clothing from S to XL, all the sizes are in line with international standards
You can inform us via [email protected] mentioning the order number, the reason for exchange. We will proceed with same upon inspection of the item once received back to our warehouse. Please refer to the section on exchange policy for more information.
In case of a manufacturing defect with the item, it can be returned to us within 7 working days of receipt and you will be sent a new product after the items have been inspected by us. If reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the return request will be cancelled.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 2 months of purchase. After 2 months from your order date, items are not considered faulty and are a result of normal wear and tear. If your item is faulty upon receipt, you may return it for a new product by contacting via email at [email protected] or simply get in touch with us via Facebook or Instagram.
We usually deliver within 3 – 7 working days of placement of the order. For orders with multiple items and different delivery times, the longest delivery time applies. Further the time can change due to the prevailing situation of the country.
If the preferred product is out of stock you can share your contact details with us by sending an email at [email protected] or via social media pages. We will be updating you as soon as the stock arrives. Refer to below format when sharing information.
Name: ____
Product name: ______
Contact number: ____
Email:______
We accept Visa | Master Card & COD Only. You will be redirected at checkout, and once the transaction is complete, you will then return to the home page.
Our products are manufactured in Sri Lanka using the finest quality materials from reputed international mills.
Please drop an email to [email protected] to get in touch or reach us on Facebook for assistance.